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My device isn’t getting 500Mbps, what’s up?

There are a few things to take into consideration when testing your internet speed. We have a pretty great blog that dives into the specifics of running a speed test. In many cases, if your device is 2+ years old, it may not have the required hardware to fully utilize 500 Mbps wirelessly. Here are a few things to take into consideration:

  • When was the last time you fully powered down your device? We recommend a device reboot if you suddenly experience a WiFi slow down.
  • Have you tested your speed on any other device? Comparing speed test results on multiple devices can help determine if you’re having a connection problem, a wireless problem, or an issue with your specific device.
  • Have you recently installed security software? Firewalls, anti-malware, and anti-virus programs may cause skewed speed test results. These programs protect your devices from incoming threats so it’s only natural for them to slow down incoming data in it’s assigned effort to ensure security.
  • Environmental factors can also play a factor in your wireless speed test results. Things like baby monitors, microwaves, and security cameras are what we like to call “Wi-Fi haters.” Read a bit more about wireless device strength on our blog.
  • Does your device have an 802.11AC chipset? If so, that’s a good indicator that it has the ability to support the speeds ALLO is providing. If you’re not sure how to determine your device’s chipset, give our team a call at 866.481.2556, we’d be happy to check for you.

We always recommend our fiber fans test from a wired connection using this speed test site to see the most accurate results from their ALLO router. Still feeling a bit confused about your results? Let’s chat. Submit a ticket to our team, and we’ll be in touch!

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  • Updated on February 13, 2020

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